Return & Exchanges Policy
At Prism & Shear Grooming Atelier, we want you to love every product you purchase. If for any reason you’re not satisfied, please review our policy below.
Returns:
Refunds:
Exchanges:
Exchanges are available for defective or damaged items within 14 days of delivery.
Email [email protected] with your order number and details to begin.
Non-Returnable Items:
How to Start a Return: Email [email protected] with your order number and reason for return. Once approved, ship to:
Prism & Shear Grooming Atelier
171 West 230th Street, 2 FL, Suite 114
Bronx, NY 10463
United States
Returns:
- Returns are accepted within 14 days of delivery.
- Products must be unused, unopened, and in original packaging.
- Returns that do not meet these conditions may be declined.
- Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
Refunds:
- Approved returns are refunded to the original payment method.
- Original shipping fees are non-refundable.
- Refunds are processed within 5–10 business days after the return is received and inspected.
Exchanges:
Exchanges are available for defective or damaged items within 14 days of delivery.
Email [email protected] with your order number and details to begin.
Non-Returnable Items:
- Opened or used skincare, grooming, or makeup products
- Gift cards and digital items
How to Start a Return: Email [email protected] with your order number and reason for return. Once approved, ship to:
Prism & Shear Grooming Atelier
171 West 230th Street, 2 FL, Suite 114
Bronx, NY 10463
United States