Returns & Exchanges Policy
At Prism & Shear Grooming Atelier, we want you to love every product you purchase. If for any reason you’re not satisfied, please review our policy below.
Returns:
Email [email protected] with your order number and reason for return. Once approved, ship the item to:
Prism & Shear Grooming Atelier
171 West 230th Street, 2 FL, Phenix Salon Suites, STE 114
Bronx, NY 10463
United States
Returns:
- Returns are accepted within 14 days of delivery.
- Products must be unused, unopened, and in their original packaging.
- Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
- Exchanges are available for defective or damaged items within 14 days of delivery.
- To start an exchange, please contact us at [email protected] with your order number and details.
- Skincare, grooming, and makeup products that have been opened or used.
- Gift cards and digital downloads.
Email [email protected] with your order number and reason for return. Once approved, ship the item to:
Prism & Shear Grooming Atelier
171 West 230th Street, 2 FL, Phenix Salon Suites, STE 114
Bronx, NY 10463
United States